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Keynotes & Workshops

{the why}

Inspire the heart of your organization. From C-suite to company-wide and all the teams in between, we customize keynote presentations, workshops, and other types of content for what you need most.

 

Our keynotes and workshops are actionable - equipping, relevant and hands-on, resulting in a greater understanding of day-to-day application; not just concepts you have to figure out how to adapt.

 

We'll jump-start growth and re-ignite your team’s love for what they do.   

What Clients Say

"Taking the personality test makes me understand why our office works together as team, we work well together and we get along! Thank you for helping me to understand myself and my coworkers, it was truly eye opening."

{what we offer}

With vivid visual presentations and interactive workshops, we help you build the figurative bridge from where you are to where you want to be and then motivate the action toward it.

 

We pride ourselves in really understanding your specialty and the strategic direction you’re headed. Allow us to partner with you to identify inhibitors, streamline processes, and collectively solve for whatever your “x” may be. 

{workshops we offer}

Patient Experience vs Customer Service 

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Purpose weaves a common goal together -- It's why we get up in the morning and go to work to help clients. We help ensure every team member is confident in the unique impact they make and that they feel equally important to the customer experience.  

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Bridging Communication Gaps Between Departments

 

We use a shortened Meyers and Briggs test to help you understand how you and your team receive information, make decisions and plan. Learn how to better communicate with physicians, patients and other departments within your clinics.  

 

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Patient Experience Journey Mapping

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Identifying and solving process hurdles that get in the way of delivering a world-class patient experience. Teams will identify and solve process hurdles in each touch point of the patient experience and create experience standards for each touch point.  

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Powerful Words and Service Recovery 

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Learn words and phrases specifically tailored to deliver best in class experiences for your customer. The delivery strategy of these words and phrases greatly affects the way a customer feels about their experience. Learn the formula for navigating difficult conversations/service recovery. 

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First Impressions
 

Learn the positive and negative cues that communicate immediate messages which affect patient/guest experience and how they feel about your services. 

 

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Internal Culture
 

We offer a step-by-step program to move towards or maintain a healthy internal culture, change mindsets and create boundaries. De-toxify your internal culture by eliminating gossip and complaining. Redirect behaviors that cause cultures to be unhealthy. Implement recognition programs that don’t break the bank. ​

 

"Complaining is like vomit, you may feel better afterward but everyone around you feels sick"  - Simon Sinek 

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Mindset- How to Cultivate an Optimistic Mindset

 

"Optimism is not the denial of the current state, it’s the belief things will get better."​

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Things Your Mama Never Taught You About Business 

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  • Positively navigating negativity in the workplace 

  • How to re-direct gossip and preserve the relationship 

  • How to have a seat a the table (your opinions, thoughts and ideas)  

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Billing Department  

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Your billing department feels beat up every day. Does your team feel frustrated because they are trying to help customers and customers treat them like “the enemy”? Refresh and equip your billing team to not take it personally. Equip them to navigate difficult conversations with grace and truth. 

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Leadership

 

In healthcare, we often promote people into leadership positions without equipping them to lead. We promote them based on skill or tenure. This customized workshop will work with anyone who supervises people on the following: 

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  • Delegation - going from doing to leading 

  • One Minute Coaching - coaching for behavior change 

  • Building trust with your teams-Intentional conversations 

  • Mentorship - empowering and equipping teams to maximize their potential 

  • Y=f (x) You get what you create and allow

  • Difficult Conversations

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Difficult Conversations 

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Initiate a difficult conversation with confidence knowing that you can build the relationship rather than making the fool’s choice: frustration in silence or speak up and offend. There is a 3rd alternative. Truth and Grace: Truth without grace is mean. Grace without truth is meaningless.

{past speaking engagements}

  • Medallia National Experience Conference

  • Medical Group Management Association- San Antonio, Dallas, New Jersey   

  • National Secret Service Customer Experience Summit - The DiJulius Group 

  • MGMA Education Texas State Conferences  

  • Miami OBGYN Society Conference 

  • American Society of Reproductive Medicine International conference - 5 years in a row 

  • Canadian Fertility and Andrology Society Annual Conference 

  • Military Physician Conference San Antonio Lackland Airforce 

  • Jaymen Built Calgary 

  • PXG Parson Xtreme Golf - Scottsdale, AZ 

  • Women’s Health Associates of Nevada 

  • Design RX National Conference 

  • MGMA - State Conferences 

  • Progyny - Leadership Meetings 

  • MRSI - Midwestern Reproductive Symposium International  

{some of our work}

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Ready to Begin?

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